Answer Helpdesk phones
Provide 1st level computer support
Create Service request tickets
Assign each ticket to appropriate technician
Notify each user of the tech handling their issue and ticket number
Coordinate all VC alert test
Coordinate all Conference room meeting support.
Manages loaner equipment deliveries and returns
Image PCs and Macs
Handle distribution of printer toner
Maintain peripheral inventory in MTS cabinets
Check overnight Voicemail and create tickets
Inventory and handle all salvage equipment
Cisco IP desk phone and Voice mail programming setup.
Updating Wireless Access Passwords
Create and Maintain tickets within the service now ticketing system.
Create tickets for hardware/Software procurement.
Monitor email and phone calls to the Helpdesk.
Escalate tickets to management when appropriate.
Level 1 – Printer support:
Canon printer maintenance for all local buildings- responsibilities include:
Toner waste disposal and cartridge replacement.
Contact UBT for onsite support.
Clear paper jambs and print queues
Clear print queues.
Contact UBT (Printer Company) for onsite repairs.
Other essential Duties include:
Assists with Training room setups.
Assists with Salvage of equipment.
Assists with large scale client and production moves.
Assists users configuring wireless devices. i.e smart phones and tablets.
Acquires, configures, and provides loaner equipment as requested.